SHIPPING INFO

Our postal fees are linked to the cost of your order with postal fees increasing for the most expensive items. Generally items are dispatched within 24 hours of ordering via Royal Mail.  We do provide direct home delivery within the Derbyshire area where possible. Contact us if you wish to discuss this possibility. Once our shop facility opens we will offer customers the opportunity to collect from our store.

GENERAL INFO

 A2B Model Railways prides itself on providing a friendly and personal service. If we do not have a particular item in stock then we will try and get it for you. Our range is expanding all of the time. We guarantee to personally reply to all telephone and email enquiries as soon as possible.

 A2B Model Railways promises to keep all of your personal details safe and secure in line with our privacy policy which can be read below. 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Personal cheques
- Offline Payments

 

Privacy Policy

What type of information we you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your information is also stored when you create your login details for the store and blog sections. Your personal information will be used for the specific reasons stated above only.

 

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support – including notifying customers of special offers via emails and newsletters.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

 A2B Model Railways is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company via a monthly newsletter, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

Our only tracking tools are those deployed directly by the Wix.com hosting site.

 

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at kingston129@hotmail.co.uk or via the contact us section of the website.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at kingston129@hotmail.co.uk or via the contact us section of the website.

Testimonials

Nicola

Have bought a loco from A2B from their website. Excellent customer service, answered all my questions in detail. Loco was delivered very quickly and runs beautifully. I look forward to dealing with A2B again soon.

Adam

Visited A2B recently at the new shop in Matlock Bath. There was a wide range of railway modelling products. The loco I bought was reasonably priced and ran smoothly.

Derrick

Always a friendly and helpful welcome. Andrew has a great knowledge of modelling and is willing to help with problems.

©2018 by A2B Model Railways. Proudly created with Wix.com

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